QH88 Terms & Conditions – Malaysia Platform Rules & Policies

By registering an account, logging in, or using any service provided by QH88, you automatically agree to be bound by all terms and conditions contained in this document. If you do not agree with any part of these terms, you are not permitted to use the QH88 platform.

These Terms & Conditions constitute a legally binding agreement between you (the player) and QH88 (the platform). They govern all aspects of platform use, including registration, deposits, withdrawals, betting, bonus usage, and all other interactions with the QH88 platform.

These terms apply to all users of the QH88 platform, including visitors, registered members, and active players. QH88 reserves the right to update, modify, or replace any part of these terms at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.

To register a QH88 account, you must meet all of the following requirements without exception:

• At least 18 years on the date of registration
• Must be of legal age to participate in online gambling activities
• Providing accurate, complete, and up-to-date personal information during registration
• No other active or previously suspended QH88 accounts
• Do not register on behalf of another person or use another person's information

QH88 reserves the right to request identity verification documents at any time, including a copy of your national ID or passport, proof of address, and proof of ownership of the payment method used. Failure to provide the requested documents within the specified timeframe may result in account suspension.

You are solely responsible for keeping your login credentials secure. QH88 will not be liable for any losses arising from unauthorised access resulting from your own failure to safeguard your password.

QH88 supports a wide range of deposit methods popular among Malaysian players. All transactions are processed in MYR only.

All deposits must be made from an account or e-wallet registered in the same player's name. QH88 reserves the right to reject deposits that cannot be verified for ownership, and will process a refund within 3–5 business days should a deposit be declined.

QH88 does not charge any fees for deposits. However, some payment providers may apply their own transaction charges beyond QH88's control. Players are encouraged to check the terms of their respective e-wallet or banking provider.

Players may submit a withdrawal request for their winnings at any time, provided the following conditions are met:

• Account fully verified (KYC completed) by QH88
• No outstanding bonus rollover requirements
• The minimum withdrawal amount is RM50 per transaction
• Withdrawals to accounts or e-wallets in the same player's name only
• No ongoing fraud investigation or breach of terms is in progress

Withdrawal processing times are typically between 15 minutes and 3 hours, depending on the method selected and the time the request is submitted. Withdrawals made outside standard banking hours (12:00 AM – 6:00 AM) may take longer to process.

QH88 reserves the right to hold withdrawal processing for up to 7 business days for security review and compliance purposes. In the rare event that an investigation reveals fraudulent activity, QH88 reserves the right to withhold the entire account balance and report the relevant information to the appropriate authorities.

All bonuses and promotions offered by QH88 are subject to the specific terms and conditions stated alongside each offer. The general conditions applicable to all QH88 bonuses are as follows:

• Rollover requirement must be met before bonus funds or winnings derived from bonus funds can be withdrawn
• Each player is eligible to claim each bonus type once only, unless otherwise stated
• Bonuses cannot be transferred between accounts or withdrawn directly without meeting the rollover requirements
• QH88 reserves the right to cancel or modify any bonus offer at any time without prior notice
• The welcome bonus is available exclusively to new players making their first deposit
• Players found to have abused the bonus system will forfeit all related bonuses and winnings

Rollover contribution rates vary by game type. Slots typically contribute 100% towards rollover requirements, while table games such as blackjack and baccarat contribute only 10% to 20%. Full details for each bonus are available on the Welcome Bonus page.

QH88's Sports Betting section covers more than 30 sports, including football (Malaysia Super League, EPL, La Liga), BWF badminton, e-sports (MPL Malaysia, Mobile Legends), tennis, and many more. The general rules applicable to all Sports Betting at QH88 are:

• All bets confirmed in the system are final and cannot be cancelled except in situations explicitly specified
• If a match is postponed or cancelled before 90% of playing time has elapsed (for time-based sports), all bets will be refunded at their original value
• For in-play betting, odds are dynamic and subject to continuous change. Bets confirmed at a specific odds value will not be affected by any odds movement after confirmation
• QH88 reserves the right to void bets accepted due to technical errors or clearly mispriced odds
• The maximum bet per match varies depending on the sport type and market. Bet limits will be displayed on the bet slip prior to confirmation

For parlay/accumulator bets, all legs must win for the bet to be considered successful. If any match within a parlay is cancelled or ends in a draw (in the context of a handicap market), that leg will be deemed "void" and the parlay will be recalculated based on the remaining legs.

All casino and slots games available on the QH88 platform use an RNG (Random Number Generator) that has been independently verified by third-party auditing bodies. This ensures that every game outcome is entirely random and cannot be manipulated by anyone, including QH88 itself.

Specific rules applicable to the QH88 casino and slots section:

• Each game has minimum and maximum betting limits as displayed within the game interface
• Technical disruptions during gameplay will be resolved according to system logs. If a game cannot be completed due to a server outage, affected bets will be voided and returned
• The use of software, scripts, or automated methods to play is strictly prohibited and may result in account termination
• The RTP (Return to Player) for each slot can be found in the game information. RTP is a long-term statistical value and does not guarantee outcomes for any individual session
• In live casino games, results announced by the dealer are final and binding

The following actions are strictly prohibited on the QH88 platform and may result in disciplinary action as well as appropriate legal proceedings:

• Identity fraud: Registering with false information or using another person's identity
• Account takeover: Any attempt to access another player's account without authorisation
• Money laundering: Using the QH88 platform for money laundering or financing illegal activities
• Bet adjustment: Colluding with other players to manipulate betting outcomes for mutual gain
• Bug exploitation: Deliberately exploiting technical vulnerabilities or system bugs for unfair gain
• Use of VPN to deceive: Using a VPN or any other method to conceal your true location or identity for deceptive purposes
• Threats or harassment: Threatening, harassing, or using abusive language towards staff or other players
• Systematic bonus abuse: Registering multiple accounts or using methods specifically designed to exploit the QH88 bonus system

QH88 reserves the right to suspend or terminate any player's account at any time for the following reasons:

• Violation of any part of these Terms & Conditions
• Confirmed to be under 18 years of age
• Failure to provide requested identity verification documents
• Activity suspected to involve fraud or money laundering
• Player's own request to close their account (including self-exclusion for responsible gambling reasons)
• Instructions from relevant authorities

If an account is terminated due to a terms violation, QH88 reserves the right to hold all balances in that account — including deposited funds, bonus funds, and pending winnings — until the investigation is concluded. If the violation is confirmed, those balances may be fully forfeited.

Players who wish to voluntarily close their account may do so by contacting the QH88 support team. Any valid balance will be returned to the original payment method within 5 business days, subject to the fulfilment of all outstanding rollover requirements.

QH88 takes its social responsibility seriously in ensuring players gamble within healthy and affordable limits. We provide the following tools to help players manage their betting activity:

• Deposit limit: Set the maximum amount you can deposit per day, week, or month
• Loss limit: Set a maximum loss limit for a defined period — bets will be declined once the limit is reached
• Betting limits: Set a maximum limit on each individual bet
• Temporary self-exclusion: Suspend your account for anywhere from 24 hours to several months
• Permanent self-exclusion: Permanently close your account if you feel that betting is negatively affecting your life
• Self-assessment: A self-assessment tool to help you evaluate whether your gambling habits are healthy

If you or someone you know needs help with a gambling problem, please contact Talian Kasih 15999 — a free counselling service by the Malaysian government, available 24 hours a day. Further information can also be found on our Responsible Gaming page.

The QH88 platform is provided "as is". QH88 makes no representations or warranties, whether express or implied, regarding the continuity, accuracy, or suitability of the platform for any particular purpose.

QH88 shall not be liable for:

• Losses arising from internet service disruptions, power outages, or faults with the player's own equipment
• Losses or missed gains resulting from delays in deposit or withdrawal processing caused by third-party factors
• Any indirect, incidental, or consequential losses arising from the use of or inability to use the QH88 platform
• Losses resulting from security vulnerabilities caused by a player's own negligence in safeguarding their account credentials

In all circumstances, QH88's maximum total liability to any player shall not exceed the actual deposit amount made by that player in the 30 days preceding the liability claim. These terms apply to the fullest extent permitted by applicable law.

QH88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Players will be notified of material changes via email or in-platform notification at least 7 days before the changes take effect, except where immediate amendments are required for security or legal reasons.

Continued use of the QH88 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the amendment takes effect.

For any enquiries regarding these Terms & Conditions, please contact the QH88 support team via:

• In-platform live chat (available 24 hours a day, 7 days a week)
• Email: support@qh88-khelo.com