We take your privacy seriously. This policy explains precisely what data we collect, why we need it, how we protect it, and your rights as a qh88 player in Malaysia.
How we keep your personal data safe, in control, and treated with respect
All data transmitted between your device and qh88 servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions.
QH88 has never and will never sell, rent, or disclose your personal data to any third party for commercial marketing purposes without your explicit consent.
You have the right to access, correct, delete, or request a copy of all personal data we hold about you at any time through QH88 customer support.
We only collect data that is strictly necessary to provide QH88 services. No excessive or irrelevant data collection is carried out without clear justification.
The qh88 Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring that the rights of local players are fully respected under the law.
You can stop receiving any marketing communications from QH88 at any time with a single click — no complicated processes or back-and-forth required.
Qh88 is an online Sports Betting and casino platform operating exclusively for players in Malaysia. We understand that your trust in us depends not only on the quality of our services, but also on how we handle the personal information you entrust to us.
This Privacy Policy explains in detail how qh88 collects, processes, stores, and protects the personal data of all users on our platform — including website visitors, registered members, and active players. This Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and recognised international standards.
By registering an account or using any qh88 service, you consent to the collection and processing of your personal data as described in this document. If you do not agree with any part of this policy, you are advised not to use the qh88 platform.
Applicable Scope: This Privacy Policy applies to all QH88 services, including the main website, mobile applications (iOS & Android), and all official QH88 communication channels such as live chat and customer support email.
QH88 follows a data minimisation principle — we only collect information that is strictly necessary to provide, manage, and improve our services. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Identity verification (KYC) & legal compliance |
| Contact Data | Phone number, email address, residential address | Account communications & notification delivery |
| Financial Data | Bank account numbers, TNG/GrabPay e-wallet numbers, transaction records | Processing deposits & withdrawals in MYR |
| Technical Data | IP address, device type, operating system, web browser | Account security & fraud detection |
| Usage Data | Sports wagered on, games played, active session duration | Service improvement & responsible gambling |
| Communication Data | Support chat records, sent/received emails | Customer support & dispute resolution |
We do not collect sensitive information such as medical records, political views, or religious beliefs. Biometric data such as fingerprints or facial recognition is also not collected by QH88 in any part of our platform.
The data we collect is used solely for legitimate purposes directly related to qh88 services. We do not process your data beyond what is stated here without first obtaining your additional consent.
The primary purposes for which qh88 uses your data are:
Marketing Communications Consent: You may withdraw your consent to receive marketing communications at any time through your account settings or by contacting QH88 support. Withdrawing consent does not affect the processing of data required for account management and financial transactions.
QH88 does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. However, there are specific situations where we need to share data with trusted parties to enable the QH88 platform to function properly:
qh88's Commitment: All third parties that receive your data are bound by data processing agreements that require them to protect your data to the security standards we set — no less stringent than those we apply to ourselves.
The security of your data is QH88's top priority. We implement multiple layers of technical and organisational safeguards to ensure your personal data is always protected against unauthorised access, use, disclosure, alteration, or destruction.
The technical security measures we implement include:
The retention period for your personal data depends on the type of data and applicable legal requirements. Financial and transaction records are kept for a minimum of 7 years in accordance with the Malaysian Income Tax Act. Inactive account data will be deleted or anonymised after 3 years of inactivity, provided there are no legal obligations requiring longer retention.
Data Breach Notification: In the event of a security breach that may affect your personal data, QH88 is committed to notifying you within 72 hours of becoming aware of it, in line with industry best practices and applicable legal obligations.
The qh88 website and app use cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how players interact with our platform.
Types of cookies used by QH88:
You can manage your cookie preferences at any time through your web browser settings or via the cookie management panel available on the qh88 website. Please note that disabling essential cookies may affect the overall functionality of the platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by qh88. We are committed to fulfilling every request within 14 business days:
You have the right to request a copy of all personal data we hold about you in a readable format.
If any data we hold about you is inaccurate or out of date, you have the right to request its prompt correction.
You may request the deletion of your personal data, subject to any legal retention obligations we are required to comply with.
You may request that we restrict the processing of your data in certain circumstances as provided for under applicable law.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform should you wish.
You may object to the processing of your data for direct marketing purposes at any time, without needing to provide any reason.
How to Exercise Your Rights: Contact QH88's Data Protection Officer by email at privacy@qh88-khelo.com or via the customer support live chat. Please include your account number and the type of request for faster processing.
The QH88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18.
All new registrants are required to confirm they are aged 18 or above at the point of registration. QH88 reserves the right to request proof of age at any time. Should a player be found to be under 18, their account will be terminated immediately and all associated data will be deleted from our systems as soon as possible.
If you believe we may have inadvertently collected personal data from someone under the age of 18, please contact us immediately at privacy@qh88-khelo.com so that we can take the appropriate action without delay.
In operating QH88, some of your data may be transferred to, stored in, or processed in countries other than Malaysia — primarily for cloud storage and international payment processing purposes.
All cross-border data transfers carried out by qh88 are subject to adequate safeguards, including:
We ensure that any such data transfers are made only to destinations that provide an adequate level of data protection equivalent to that afforded under Malaysia's PDPA.
QH88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. We will notify you of any material amendments via:
We encourage you to review this Privacy Policy periodically — at least once every few months — to stay informed of how QH88 handles your personal data. The "Updated" date at the top of this policy indicates when it was last modified.
If you have any questions, concerns, or complaints regarding how QH88 handles your personal data, you may contact our Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related enquiries within 7 working days. For more complex cases requiring in-depth investigation, we will notify you within those 7 working days with an estimated timeline for full resolution.
QH88 takes every privacy complaint seriously. If you are dissatisfied with our response after following the internal complaints process, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.
We have set everything out transparently in this policy. Your privacy is not merely a legal obligation to us — it is the foundation of the trust we have built with you since the very first day qh88 was established.
18+ only · Minimum deposit RM20 · Your privacy is protected